Support

a real inbox, read by the people who made the game

Something broken, confusing, or suspiciously similar to your actual job? Write to us: ladder@yazfab.com

Reporting a bug

The more of this you include, the faster we can fix it:

• Your device and OS version (for example "iPhone 15 Pro, iOS 26").
• Which character and level you were playing (for example "PM, L4").
• What you did, what you expected, and what happened instead.
• A screenshot or screen recording, if you have one.

Common questions

The FAQ on the main page covers the big ones: what the free game includes, whether you need an internet connection, and whether the AI companion is required (it isn't).

Your saves

LADDER has no accounts and no cloud save. Your runs and progress live on your device - which means deleting the app deletes your career. The corporate ladder is unforgiving like that.

Purchases

Character DLC and in-app purchases are handled by the App Store and Google Play. Refunds go through them (Apple and Google policies apply), but if something went wrong with an unlock, email us and we'll help you sort it out.